OFreight Privacy Policy

Last Updated: March 2026

This Privacy Policy explains how Circle Bit Software Solutions Trading LLC ("Circle Bit", "we", "our", or "us") collects, uses, processes, and protects personal data when you use the OFreight Software Platform available at https://ofreight.app.

By using OFreight or accessing our services, you agree to the practices described in this Privacy Policy.

1. Company Information

Circle Bit Software Solutions Trading LLC

Dubai, United Arab Emirates

Email: info@ofreight.app

Website: https://ofreight.app

2. Scope of This Privacy Policy

This policy applies to personal data processed in connection with:

OFreight software platform
OFreight website
User accounts
Customer portal
Support communications
AI-powered features

3. Information We Collect

We may collect the following categories of information.

Account Information

Name
Company name
Email address
Phone number
Login credentials

Business Data

Shipment information
Shipping documents
Invoices
Operational data

4. How We Use Information

Provide the OFreight platform
Manage user accounts
Enable shipment management features
Process subscription payments
Improve the platform
Ensure system security

5. Artificial Intelligence Processing

OFreight includes artificial intelligence (“AI”) powered features designed to assist users with operational, documentation, analytics, automation, pricing, and other logistics-related functions. To provide these capabilities, Circle Bit may process certain information submitted by users through the OFreight platform.

AI Data Inputs

When using AI-powered features within OFreight, users may provide inputs including but not limited to:

Shipment information
Operational instructions
Logistics data
Written prompts
Uploaded documents
System-generated operational data

These inputs may be processed by AI systems to generate responses, recommendations, automation workflows, and other outputs.

AI Model Development and Improvement

By using OFreight and its AI-powered features, users acknowledge and agree that Circle Bit may use certain data submitted through the platform for the purposes of:

Improving AI functionality within OFreight
Developing and enhancing machine learning models
Improving automation capabilities
Improving system accuracy and operational intelligence
Research, development, and product improvement

Where reasonably possible, such use may involve aggregation, anonymization, or de-identification of data. Circle Bit will take reasonable measures to avoid using identifiable personal data for AI training when not necessary.

Third-Party AI Providers

To deliver AI-powered services, certain user inputs may be transmitted to trusted third-party AI providers, including but not limited to OpenAI, through secure integrations. These providers process the data only to generate AI responses and support AI functionality within the OFreight platform.

Third-party AI providers operate under their own privacy and data processing policies.

Responsible Use of AI Features

Users are responsible for ensuring that any information submitted to AI features:

Complies with applicable laws and regulations
Does not violate sanctions or export control laws
Does not unlawfully disclose confidential third-party information

Users should avoid submitting highly sensitive personal data unless necessary for the intended functionality.

AI Output Disclaimer

AI-generated outputs are intended to assist users with operational tasks. AI responses may contain inaccuracies or incomplete information. Users remain responsible for reviewing and verifying AI-generated outputs before relying on them for operational, financial, regulatory, or legal decisions.

6. Customer Support and Communication Processing

To provide customer support services, Circle Bit may use third-party support and ticketing platforms, including Zendesk, Inc.

When users contact our support team through channels such as:

Support tickets
Live chat
Email communications
Helpdesk requests
Customer support portals

The information contained in those communications may be processed and stored through Zendesk systems.

Information Processed During Support Interactions

User account details
Communication history
Support requests
Troubleshooting data
Operational information shared during support interactions

Zendesk processes such data on behalf of Circle Bit in accordance with its own privacy and data protection practices. More information about Zendesk's data handling practices can be found at:

https://www.zendesk.com/company/agreements-and-terms/privacy-policy/

Use of Support Communications

Circle Bit may review, analyze, and process customer support communications for purposes including:

Providing technical assistance
Troubleshooting platform issues
Improving product functionality
Improving customer support services
Training support personnel

AI Training and Product Improvement

Users acknowledge and agree that support communications, including tickets, chat messages, and email conversations, may be used by Circle Bit to:

Improve artificial intelligence systems within OFreight
Develop and enhance machine learning models
Improve automated support systems
Improve operational automation features

Where reasonably possible, such use may involve aggregated, anonymized, or de-identified data. Circle Bit will take reasonable steps to ensure that such use does not unnecessarily expose confidential or personally identifiable information.

Third-Party Processing

Zendesk acts as a data processor that assists Circle Bit in providing customer support services. Zendesk processes data in accordance with its own legal agreements, privacy policies, and applicable data protection laws.

Circle Bit selects reputable service providers and takes reasonable measures to ensure appropriate safeguards for data protection.

9. International Data Transfers

OFreight operates globally. Data may be processed in:

United Arab Emirates
European Union
United States

10. Data Security

Encrypted communications
Secure cloud infrastructure
Access controls
Role-based access controls
Logging and monitoring
Security monitoring

11. Data Retention

If a subscription is cancelled, user data will be retained for one month, after which Circle Bit may permanently delete the data.

12. User Rights

Access personal data
Correct inaccurate data
Delete personal data
Data portability

13. California Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws, including rights relating to access, deletion, and correction of certain personal information, subject to applicable exceptions.

14. Cookies and Tracking Technologies

OFreight may use cookies for authentication, system functionality, analytics, and security.

15. Third-Party Links

OFreight may contain links to third-party websites or services. Circle Bit is not responsible for the privacy practices, content, or policies of third-party sites.

16. Children

OFreight is not intended for children, and Circle Bit does not knowingly collect personal data from children except as permitted by applicable law.

17. Policy Updates

Circle Bit may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

18. Contact Information